FAQ's

If you have questions, we have answers...
Do I own my domain?

Yes, even if we buy the domain for you, it will be registered to you. If you already own a domain, you can move it to us for free (your existing registrar may charge a transfer fee).  If you want to move your domain from us to another registrar, there is an admin fee starting at £22, depending on the domain type.

Do I own my website?

Our customers own all the written content of the site. They also own any images that they provide to be used on their site. Any themes, images and graphics used on the site that are owned and licenced by us, remain the property of the creator or publisher, licensed to us. We do not make any intellectual property claims for our websites other than protecting licensed technologies, images and graphics.

 

Am I tied into a contract?

All Get Cyber Hype plans are for a 12 month minimum commitment but you can pay up your 12 months if you want to cancel anytime. All plans are renewed annually on the same basis. Before you cancel, you may want to make alternative arrangements for your website and email.

So why 12 months minimum?

Most websites don’t show real results straight away. Search engines like Google do not trust new websites immediately; it takes time, typically 3-6 months to start trusting and ranking a new site and 12-18 months to reach optimal trust and ranking. Cancelling early often means stopping just as visibility and enquiries are beginning to improve.

This means

  • Better search engine rankings

  • Increased customer trust and credibility

  • Stronger results from social media and advertising

  • Ongoing improvements based on real visitor data

A website works best as a long-term marketing asset, not a short-term expense. The longer it’s live, updated with new content and maintained, the more value it delivers.

This seems cheap! What's the catch?

There’s no catch we’re completely transparent with our Prices and Terms. Through our experience creating bespoke websites for small businesses, we know many businesses and organisations would like and benefit from having a website but either don’t have the budget to develop one or are not convinced of the benefits yet.

Because we know businesses need this, we have simplified the development process, creating standardised modules and sections to present accessible and meaningful content.  These websites can be created and deployed quickly using streamlined processes, keeping costs to a minimum. Overall, we believe in this approach so much that we are sharing the risk by maintaining low prices and great service standards so that customers will want to stay with us in the longterm.

How long will it take for my site to be live?

Once we have all the information we need from you, for StartUp Plan sites we say 7-14 days. PLUS Plan sites will take longer depending on the options chosen but roughly 14-28 days. Your email account(s) will work almost immediately. In any event, we will confirm the timescale with you before starting.

What happens if I cancel?

Your website and email will be unavailable if your subscription isn’t paid or is cancelled.

What if I want more customisation or out-grow my website?

All customers have the option to move their website to our bespoke hosting and development services. We’ll work with you and draw up a plan with pricing.

Can I transfer my website to different hosting?

No, …. and yes …. through this Get Cyber Hype service we only offer websites hosted and managed by us. If a customer wants to move it to another hosting provider, a migration fee starting at £495 for theme licensing and admin costs will need to be paid. We will provide a theme license, remove any images and graphics licensed to us from a copy of the website, back it up and provide it to you.

Without exception, we only provide migration packages with the licensed theme and do not offer admin or server access to our systems for anyone. We do not migrate email – your new provider will need to do that before your subscription ends. All the written content on a site belongs to the customer, so a customer can use it freely to develop another site if preferred.

If implemented on a Get Cyber Hype website, licenses for any add-on technologies operating under our licenses such as testimonial collection and display, and social media feeds may also need to be purchased by the customer for them to work when moving to another hosting provider.

How is this better than Wix, Squarespace, Weebly and other website platforms?

Although these platforms are great if you have the time and expertise to create a website, they still need that time and expertise to make them work.  We offer a done-for-you, wholly managed, supported and flexible service. Overall, these platforms work out more expensive and time-consuming. Our bespoke service can help if you want to rebuild or improve your website on any of these platforms. We can also recreate them on WordPress for you, but that is a bespoke service and not part of our Get Cyber Hype offering.

I'm not in the UK, can I still get a website and email from you?

Yes you can! We can supply international localised domains and can host your website on a server nearer to you if preferred. All our websites are created in English but we can add a translation service for a small additional cost. Truly multi-lingual sites can only be created using our bespoke development services.